Newquay Town Council and Cornwall Council are responsible for different areas and services of Newquay. We want to make it as easy as possible for you to find the service you need. Below you will find all the information you need about the differences between Newquay and Cornwall Council, useful links, and contact numbers.
Newquay Council or Cornwall Council?
Newquay Town Council
Newquay Town Council is Newquay’s most local level of government. It has an important role in promoting the town, representing its interests and supporting the work of different groups in the community.
Newquay Town Council consists of 20 elected and unpaid Councillors who represent different areas of Newquay. Members are fundamental in making decisions that relate to the town, its residents and its visitors. Officers of the council are crucial in implementing and ensuring that those decisions are then carried out.
Newquay Town Council is responsible for local services including toilets, footpaths, the Library, the tourist information, and more.
Cornwall Council
Cornwall Council is the unitary authority for the county of Cornwall, created on 1st April 2009 by merging Cornwall County Council with the six Borough and District Councils of Cornwall – Caradon, Carrick, Kerrier, North Cornwall, Restormel and Penwith.
Cornwall Council provides a wide range of services to more than half a million Cornish residents. In 2014 it had an annual budget of more than £1 billion and was the biggest employer in Cornwall with a staff of 12,429 salaried workers.
Cornwall Council is responsible for services including: schools, social services, rubbish collection, roads, planning and more.
Which Council Service Do You Need?
Newquay Town Council
If your issue has anything to do with the topics below, it’s more than likely a responsibility of Newquay Town Council. Please navigate the boxes below to find out how to contact us to resolve your issue.
Cornwall Council
If your issue has anything to do with the topics below, it’s more than likely a responsibility of Cornwall Council. Please navigate the boxes below to find out how to contact Cornwall Council to resolve your issue.
None of the above?
If your issue doesn’t relate to any of the above or you’re unsure, please don’t hesitate to contact us.
Frequently Asked Questions
Here’s some of our most frequently asked questions at Newquay Town Council. Click on the question that applies to you, and you’ll be redirected to a page that will be able to help. If these don’t answer your question, please don’t hesitate to contact us.
- Why hasn’t my recycling been collected?
- Were do I collect recycling bags?
- Where can I get a bus pass?
- I’ve got a parking ticket, how can I contest it?
- I’ve got some questions about Housing. Can you help?
- Where are the toilets around the town?
- Which toilets have baby changing facilities?
- Which toilets have disabled facilities?
- What are the charges for the toilets?
- This footpath is overgrown. Can you help?
- This bin is overflowing, how can I report it?
Cornwall Council are responsible for refuse and recycling collections across Cornwall. If there is a bin you’ve seen that needs emptying you should report it to Cornwall Council.
However, Newquay Town Council are responsible for some bins in Newquay. These are emptied by Biffa who are under contract with us. To report one of our bins, please contact Biffa. If you’re unsure who owns the bin in question, there should be a sign on every bin to inform you how to report it. If there isn’t, please don’t hesitate to contact us for assistance.
The bins we are responsible for are as follows:
- Killacourt
- Outside Fire Station
- Tregunnel Hill
- Outside Hotel California
- Pentire Crescent
- Lawton Close Green
- Green near Chyverton Close
- Opposite St Columb Minor Post Office
- Henver Road
- The footpath that runs between Polwhele Road and Whych Hazel Way
- Outside the Huer’s Hut
- Mount Wise Gardens
- Outside Bishops School
Cornwall Council Useful Contact Numbers
Here’s some important contact numbers you may need if your issue is relevant to any of the below options.
Benefits
0300 1234 121
Libraries
0300 1234 111
Elections
0300 1231 115
Housing
0300 1234 131
Planning
0300 1234 151
Registration Service
0300 1234 181
Adult Care & Support
0300 1234 161
Refuse & Recycling
0300 1234 141
Environmental Management
0300 1234 202
Council Tax & Business Rates
0300 1234 171
Roads, Transport & Parking
0300 1234 222
Children, Schools & Families
0300 1234 101
Trading Standards
0300 1234 191
Fire & Community Safety
0300 1234 232
Compliments & Complaints
0300 1234 100
All Other Enquiries
0300 1234 100